I liked my stay at Grand Hyatt Kuwait. The location was great and connected to 360 Mall. The staff were great and very helpful. Everyone at the hotel such as valet, securities, front desk receptionists, stambul restaurant staff and housekeeping were so helpful and they did their best to make my stay enjoyable. I would definitely stay here again. I would recommend Grand Hyatt Kuwait to my families and friends. Thank you very much!
I booked a stay for my sister, and she was thoroughly impressed. The service was top-notch and the breakfast restaurant was exceptional. The location is also unbeatable, especially with direct access to one of the best malls in Kuwait, the 360 Mall, which offers great activities for kids. Though the price is on the higher end, it reflects the quality and amenities offered. However, there was an incident during her stay where housekeeping mistakenly discarded her shopping bags with items inside. It took some time to resolve the issue, but the hotel acted professionally and reimbursed her for the lost items based on the invoices. Despite this hiccup, I would still recommend this hotel. The overall experience was positive, and they took responsible action to make things right. Because of the overall positive experience and their professional handling of the situation, I’ve booked multiple stays for other family members as well. We continue to be impressed with the hotel’s high standards.