This hotel surpassed all of my expectations. Friendly service: I've never experienced such superior levels of customer service at a hotel before. All hospitality managers should send their employees here as guests as part of their customer service training. Every single staff interaction was high quality. It was nice being able to run our plans by the employees for their useful suggestions. Clean rooms: The entire hotel was clean, especially the rooms. I felt very comfortable the entire time. Delicious food: Breakfast here was an experience. This was nothing like the ordinary offerings at other hotel stays. We also tried their pizza as room service a few times. The flavors were delicious, unique for pizza in my experience. Dining at Urchin restaurant is a must during a stay. While not Muslim myself, I appreciate that the entire food menu is halal and the bar is in a discreet location which is inviting when you reach it. In this way they've integrated well into the Bo-Kaap neighborhood, providing a connection to Muslim and non-Muslim guests alike which I really enjoyed. They do this in such an effortless way that most wouldn't even notice. The food is very good and the service is perfect. Safe stay: This location has reliable power generators that kick in every time load shedding starts (that's the scheduled blackouts occuring all over South Africa at the moment). The staff asks about your plans each day and offers advice like when it's safe to walk vs when you should Uber. The staff are also visible parts of the neighborhood, looking out for guests.
Stunning hotel and at a great price too! Highly recommend for a stay in Cape Town, I always felt safe here. The staff really goes the extra mile to make sure that you are comfortable and help you with anything you could possibly desire during your stay. Sedick the guest relations concierge went above and beyond to plan special activities for us, and we always felt very well taken care of.